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Frequently asked questions

Operator questions. Direct answers.

The 20 questions iGaming operators ask before the first sales call — pricing, migration, licensing, SLAs, multi-brand, crypto, KYC, exit terms. If yours isn't covered, email [email protected] and we'll add it.

Last updated: · 20 questions

01

What is nuke.ai?

nuke.ai is an AI-native iGaming platform for operators launching and scaling online casino, sports betting, and crypto-gambling brands. The platform combines a multi-brand backend, autonomous CRM (LTV Hub), a generative brand kit (Experience Builder), an integrated compliance engine, and a 5,000+ game aggregator — designed to replace 12-18 month vendor integrations with deployments measured in hours.
02

How long does it take to launch a casino brand on nuke.ai?

A regulated platform takes ~30 days from contract to first live brand. Subsequent brands deploy in ~30 hours each using the AI Experience Builder. Operators migrating from legacy stacks typically complete the full migration in 30 days. Read the deep-dive
03

White label vs turnkey vs custom build — which is right for me?

White label is fastest but you never own your license or player data. Turnkey costs more up-front but the operator owns the brand, license, and player base. Custom build gives total control but requires 12-18 months of engineering. nuke.ai operates as turnkey with custom-build flexibility — operators own their entities and data with the speed of white-label deployment. Read the deep-dive
04

Do you provide gambling licenses?

No — operators acquire and hold their own gambling licenses. The Compliance Config Center pre-configures the platform to the rules of common jurisdictions (Curaçao, Anjouan, MGA, Kahnawake, UKGC) so the regulatory layer is ready when the license arrives. Read the deep-dive
05

Which game studios are integrated?

The Game Aggregator exposes 5,000+ casino games from 50+ providers through a single API — including the major studios most operators ship. Operators can also bring direct provider contracts and route them through the same unified game-launch flow. Read the deep-dive
06

Can I migrate from SoftSwiss, EveryMatrix, BetConstruct, or Digitain?

Yes. The full 4-week migration playbook lives at /migrate — Week 1 data export + parallel stand-up, Week 2 jurisdiction mirror + PSP re-wiring, Week 3 shadow-traffic parity testing, Week 4 cutover + legacy decommission. Player data, wallet balances, KYC tier history, bonus ledger, and CRM segments are preserved through cutover. The /compare pages document the feature-by-feature differences against each named vendor. Read the deep-dive
07

Do you support crypto payments?

Yes. Native BTC, ETH, USDT, and major stablecoin rails are first-class — not bolted on. Hybrid liquidity (a single wallet holding fiat + crypto balances) is supported, with cold-storage segregation for operator-held reserves. Read the deep-dive
08

How is pricing structured?

Enterprise custom pricing — no GGR rev-share, no per-brand fees, no game-revenue lock-in. Operators pay a fixed monthly platform fee that scales with brand count, GGR tier, and MAU. The Launch Calculator on the homepage produces an algorithmic estimate from your specific configuration (market, monetization rail, brand count, GGR tier, MAU); enterprise pricing starts around the baseline configuration ($38.6K/month at 5K-20K MAU, single brand, sub-$500K GGR, EU jurisdiction) and scales from there. Final contractual SLA pricing is negotiated per deal. Read the deep-dive
09

What's your SLA?

Platform-level targets: 99.95%+ uptime, p99 latency under 50ms, sev-1 incident acknowledgment within 15 minutes. Specific contractual SLA terms are negotiated per deal; the /security page documents the engineering posture.
10

How do you handle KYC and AML?

Pluggable vendor integrations through a unified webhook contract. Operators choose their KYC vendor (Sumsub, Veriff, Onfido, etc.) and AML transaction-monitoring vendor; nuke.ai handles the orchestration, audit trail, and CRM-side enrichment without re-onboarding the player base on vendor switches.
11

Can I run multiple brands on a single contract?

Yes — multi-brand architecture is the default. Each brand is a fully isolated tenant (player accounts, KYC, wallets segregated per regulator) sharing only the operator-controlled platform layer. Read the deep-dive
12

Do you support sportsbook?

Yes — through integrations with leading sportsbook engines (BetRadar, OddsMatrix, BetConstruct's bookmaker module, RunningBall) on the unified platform layer. Operators run casino + sportsbook on the same wallet, single sign-on, and unified CRM.
13

What about responsible gambling tools?

Default-on across self-exclusion (including GAMSTOP for UK operators), deposit limits, reality checks, cooling-off periods, and behavioral risk scoring. Each control is configurable per jurisdiction through the Compliance Config Center.
14

Where is the platform hosted?

Multi-region edge deployment. Operator data residency requirements (EU, LATAM, APAC, MENA) are honored through region-pinned data clusters. The /security page details the data-residency, encryption, and access-control posture.
15

How is operator data isolated?

Each operator's platform is a fully isolated tenant — separate database, separate cache layer, separate game-launch tokens. Cross-tenant data exposure is architecturally prevented. Independent annual third-party penetration testing verifies the boundary.
16

Can I export my player data?

Yes — operator data ownership is contractually explicit. Full exports (KYC documents, wallet history, bonus ledger, CRM segments) are available at any time via the API or as a one-time encrypted archive. No vendor lock-in on exit.
17

Is there an API?

Yes — every backend capability is exposed via a documented REST API. Webhooks fire on deposit, withdrawal, KYC, big-win, RG-flag, and account-change events. Operators integrate their own frontends, mobile apps, or Telegram bots against the same API surface. Read the deep-dive
18

What's the typical contract length?

24 or 36 months are standard. Shorter pilots and longer multi-brand commitments are negotiable. Exit terms include full data export at no charge — no clawbacks, no termination penalties.
19

Do you offer managed services?

Operators can take fully self-serve, fully managed (CRM execution, payment ops, KYC review, compliance reporting), or a hybrid model. The most common pattern: in-house product + marketing, managed compliance + payment ops.
20

How do I evaluate the platform?

Book a demo — we walk through the AI Experience Builder live, run a brand-kit through the homepage Launch Calculator, and bring engineering to the call for architecture questions. Email [email protected] or use the homepage demo CTA.

Question we should add?

This list is curated, not exhaustive. If you're an operator and there's something you keep asking vendors that's missing here — send it over and we'll add a direct answer.

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