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Frequently asked questions

Operator questions. Direct answers.

The 27 questions iGaming operators ask before the first sales call — pricing, migration, licensing, SLAs, multi-brand, crypto, KYC, exit terms. If yours isn't covered, email contact@nuke.ai and we'll add it.

Last updated: · 27 questions

What is nuke.ai?

nuke.ai brings an AI-powered operating platform and player experience together for a complete iGaming launch. The scope covers a brand frontend, native iOS and Android apps, access to all major game providers and a sportsbook. Choose a configured turnkey stack or a white-label solution built around your brand.

Can a startup launch in 30 days?

A 30-day platform launch, organized around four practical milestones. Agree the scope and responsibilities before kickoff. A 30-day launch requires an agreed scope and completed prerequisites. Licensing, payment setup and app-store review can affect the schedule. Read the deep-dive

Do you offer both turnkey and white-label models?

Yes. Choose a configured turnkey stack or a white-label solution under your own brand. Licensing responsibilities are agreed separately. Read the deep-dive

Do you provide gambling licenses?

The operator is responsible for its licences and player-protection obligations. Agree responsibilities with your advisers and suppliers; a platform configuration does not itself authorize gambling in a market. Read the deep-dive

Which game providers and games are included?

All major game providers. Already connected. 15,000+ games are already integrated and included in the platform. Build your brands’ catalogs without starting every provider integration from scratch. Available titles depend on your market and provider approvals. Third-party game fees follow your agreement; Nuke Originals have no separate per-game GGR share. Read the deep-dive

Can I migrate from SOFTSWISS, EveryMatrix, BetConstruct, or Digitain?

Move with a clear plan: map your data and integrations, reconcile balances, test the new setup and agree the switchover. The migration schedule depends on your operation and is separate from the startup launch offer. Read the deep-dive Plan your migration

Can we run crypto, fiat or hybrid?

Crypto-native, fiat-native or hybrid. Serve players on the web, mobile web and native apps while managing your brands and operations from one platform. Read the deep-dive

How is pricing structured?

nuke.ai pricing is GGR-based. Nuke Originals are included without a separate per-game GGR share. Your proposal should specify the platform scope, third-party content and services, and any additional charges. Your solution includes native apps alongside web and mobile web—not a separate app-development project. Distribution is subject to market eligibility, store policies and review. App inclusion does not guarantee store approval or a review deadline. Pricing

What's your SLA?

Request the service-level agreement for your proposed deployment, including availability, measurement method, support hours, incident response and exclusions. A marketing target is not a contractual commitment. Read the security & compliance posture

How do you handle KYC and AML?

Confirm market-specific age and identity checks and their timing. Test unsuccessful verification and escalation; crypto payments do not remove these obligations.

Can I run multiple brands on a single contract?

Run several brands and operations from one shared platform. Give a startup room to grow beyond its first brand, or bring an established group’s operating work together. A common back office helps teams monitor the portfolio and work across brands without adopting a separate operating stack for each launch. Yes, multiple brands can share one back office. The brands, entities, markets and services covered by a contract are agreed in your proposal; shared software does not imply unlimited contractual coverage. Read the deep-dive

Is sportsbook included?

Yes. Sportsbook is included in the solution scope. Market and provider approvals, configuration and third-party fees are confirmed in your proposal.

What about responsible gambling tools?

Use this checklist to evaluate player-protection workflows for your licensed operation. Confirm availability, configuration, enforcement and evidence in a product demonstration. This page does not certify a deployment or replace jurisdiction-specific advice. See the responsible-gambling tooling

Is the platform available on-premises as well as in the cloud?

Yes. nuke.ai supports cloud-native and on-premises-native deployment. Agree sizing, production and backup locations, monitoring, upgrades and recovery responsibilities for your selected configuration. Assess performance against your workload; deployment flexibility is not a promise that every hosting configuration has identical capacity or cost.

How is operator data isolated?

Demonstrate sign-in, MFA, role permissions and separation between brands. Test sensitive actions with a restricted account, and inspect audit records and access-revocation procedures.

Can I export my player data?

Agree export rights, formats, coverage, delivery time and any charges in the contract. Test a representative export and reconciliation before relying on it for migration. Personal data transfers need appropriate authorization and safeguards.

Is there an API?

Agree the API and webhook scope for your integration. Request documentation, authentication and permissions, event examples, rate limits, versioning, retry behaviour and a test environment. Do not assume every back-office action is exposed. Read the deep-dive

What's the typical contract length?

Contract duration, renewal, data export and exit obligations are agreed in the commercial proposal. Review these terms before committing.

Do you offer managed services?

Agree which tasks your team owns and which services are included or supplied separately. Name the owners of player support, payment exceptions, KYC review and compliance decisions; AI assistance does not remove those responsibilities.

How do I evaluate the platform?

Bring your markets, brands and current stack. We’ll walk through the product and discuss what fits your operation.

How small can the operating team be?

Monitor every brand, understand performance and manage routine tasks with built-in AI agents. Give your team more time for decisions and less work moving between tools. A lean team still needs human oversight. Staffing depends on your markets, scale, customer support and compliance duties.

Are the frontend and native apps included?

Yes. The launch scope includes a player-facing frontend and native iOS and Android apps, subject to the agreed proposal scope.

Can I operate the platform through my own AI tools?

Yes. nuke.ai offers an MCP connector alongside built-in agents. MCP stands for Model Context Protocol: it connects compatible AI clients to platform tools. Configure the connection and review the supported actions and access scope. AI assistance reduces routine work; your team retains responsibility for sensitive decisions.

What CRM capabilities are included?

The included LTV Hub supports segmentation, predictive and automated campaigns, communications, loyalty, promotions and gamification. Define the audience, message and programme rules for your operation. Apply consent, eligibility and player-protection checks before activation; signs of harm must not become triggers for promotional rewards.

Do routine website updates need a separate design team?

The built-in engine generates thumbnails, banners and site content, so those recurring tasks do not require a separate designer for every update. Your team still reviews brand fit, accuracy, language, asset rights and market requirements. Specialist creative work and publishing responsibilities should remain clear.

Which original games are included, and how are they charged?

Limbo, Mines, Plinko, Dice, Crash, Keno and Chicken Run are included in the platform GGR fee. There is no separate per-game GGR fee for these seven Nuke Originals. The platform remains GGR-priced; third-party game and service terms are specified separately in your proposal.

Can nuke.ai access our customers’ personal data?

You hold the key to access your customers’ personal data. nuke.ai has no access to your customers’ personal data. This promise applies to the nuke.ai platform and CRM.

Question we should add?

This list is curated, not exhaustive. If you're an operator and there's something you keep asking vendors that's missing here — send it over and we'll add a direct answer.

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