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Frequently asked questions

Operator questions. Direct answers.

The 20 questions iGaming operators ask before the first sales call — pricing, migration, licensing, SLAs, multi-brand, crypto, KYC, exit terms. If yours isn't covered, email [email protected] and we'll add it.

Last updated: · 20 questions

01

What is nuke.ai?

nuke.ai is an AI-native iGaming platform for operators launching and scaling online casino, sports betting, and crypto-gambling brands. The platform combines a multi-brand backend, autonomous CRM (LTV Hub), a generative brand kit (Experience Builder), an integrated compliance engine, and a 5,000+ game aggregator — designed to replace 12-18 month vendor integrations with deployments measured in hours.
02

How long does it take to launch a casino brand on nuke.ai?

A regulated platform takes ~30 days from contract to first live brand. Subsequent brands deploy in ~30 hours each using the AI Experience Builder. Operators migrating from legacy stacks typically complete the full migration in 30 days. Read the deep-dive
03

White label vs turnkey vs custom build — which is right for me?

White label is fastest but you never own your license or player data. Turnkey costs more up-front but the operator owns the brand, license, and player base. Custom build gives total control but requires 12-18 months of engineering. nuke.ai operates as turnkey with custom-build flexibility — operators own their entities and data with the speed of white-label deployment. Read the deep-dive
04

Do you provide gambling licenses?

No — operators acquire and hold their own gambling licenses. The Compliance Config Center pre-configures the platform to the rules of common jurisdictions (Curaçao, Anjouan, MGA, Kahnawake, UKGC) so the regulatory layer is ready when the license arrives. Read the deep-dive
05

Which game studios are integrated?

The Game Aggregator exposes 5,000+ casino games from 50+ providers through a single API — including the major studios most operators ship. Operators can also bring direct provider contracts and route them through the same unified game-launch flow. Read the deep-dive
06

Can I migrate from SoftSwiss, EveryMatrix, BetConstruct, or Digitain?

Yes. Multi-brand migrations from legacy vendors typically complete in 30 days with full player data, wallet balances, KYC status, bonus history, and CRM segments preserved. The /compare pages show feature-by-feature breakdowns. Read the deep-dive
07

Do you support crypto payments?

Yes. Native BTC, ETH, USDT, and major stablecoin rails are first-class — not bolted on. Hybrid liquidity (a single wallet holding fiat + crypto balances) is supported, with cold-storage segregation for operator-held reserves. Read the deep-dive
08

How is pricing structured?

Enterprise custom pricing — no GGR rev-share, no per-brand fees, no game-revenue lock-in. Operators pay a fixed monthly platform fee that scales with the number of brands and player base. Contact us for a tailored quote based on your jurisdiction mix and expected MAU.
09

What's your SLA?

Platform-level targets: 99.95%+ uptime, p99 latency under 50ms, sev-1 incident acknowledgment within 15 minutes. Specific contractual SLA terms are negotiated per deal; the /security page documents the engineering posture.
10

How do you handle KYC and AML?

Pluggable vendor integrations through a unified webhook contract. Operators choose their KYC vendor (Sumsub, Veriff, Onfido, etc.) and AML transaction-monitoring vendor; nuke.ai handles the orchestration, audit trail, and CRM-side enrichment without re-onboarding the player base on vendor switches.
11

Can I run multiple brands on a single contract?

Yes — multi-brand architecture is the default. Each brand is a fully isolated tenant (player accounts, KYC, wallets segregated per regulator) sharing only the operator-controlled platform layer. Read the deep-dive
12

Do you support sportsbook?

Yes — through integrations with leading sportsbook engines (BetRadar, OddsMatrix, BetConstruct's bookmaker module, RunningBall) on the unified platform layer. Operators run casino + sportsbook on the same wallet, single sign-on, and unified CRM.
13

What about responsible gambling tools?

Default-on across self-exclusion (including GAMSTOP for UK operators), deposit limits, reality checks, cooling-off periods, and behavioral risk scoring. Each control is configurable per jurisdiction through the Compliance Config Center.
14

Where is the platform hosted?

Multi-region edge deployment. Operator data residency requirements (EU, LATAM, APAC, MENA) are honored through region-pinned data clusters. The /security page details the data-residency, encryption, and access-control posture.
15

How is operator data isolated?

Each operator's platform is a fully isolated tenant — separate database, separate cache layer, separate game-launch tokens. Cross-tenant data exposure is architecturally prevented. Independent annual third-party penetration testing verifies the boundary.
16

Can I export my player data?

Yes — operator data ownership is contractually explicit. Full exports (KYC documents, wallet history, bonus ledger, CRM segments) are available at any time via the API or as a one-time encrypted archive. No vendor lock-in on exit.
17

Is there an API?

Yes — every backend capability is exposed via a documented REST API. Webhooks fire on deposit, withdrawal, KYC, big-win, RG-flag, and account-change events. Operators integrate their own frontends, mobile apps, or Telegram bots against the same API surface. Read the deep-dive
18

What's the typical contract length?

24 or 36 months are standard. Shorter pilots and longer multi-brand commitments are negotiable. Exit terms include full data export at no charge — no clawbacks, no termination penalties.
19

Do you offer managed services?

Operators can take fully self-serve, fully managed (CRM execution, payment ops, KYC review, compliance reporting), or a hybrid model. The most common pattern: in-house product + marketing, managed compliance + payment ops.
20

How do I evaluate the platform?

Book a demo — we walk through the AI Experience Builder live, run a brand-kit through the homepage Launch Calculator, and bring engineering to the call for architecture questions. Email [email protected] or use the homepage demo CTA.

Question we should add?

This list is curated, not exhaustive. If you're an operator and there's something you keep asking vendors that's missing here — send it over and we'll add a direct answer.

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